Refund policy
Your satisfaction matters to us. We review every return and refund request individually and will always do our best to find a resolution that works for you. If something is not right with your order, please reach out to us at hello@elorein.com and we will be happy to help.
Return Eligibility
Unopened products in their original, sealed condition are eligible for return within 30 days of delivery. To initiate a return, please contact us at hello@elorein.com with your order number before sending anything back. We are unable to accept unsolicited returns.
Products That Cannot Be Returned
Because our products are personal care and wellness items, the following cannot be accepted for return for hygiene and sanitation reasons:
- Topical blend oils that have been opened or used
- Aroma blend oils that have been opened or used
- Any product with a broken or missing protective seal
- Used or altered products of any kind
Gift cards and final-sale items are also non-returnable.
Our Approach
We understand that every situation is different. We consider each request on its own terms, and our goal is always your satisfaction. If you have any concern at all about your purchase, even if your product falls outside the standard return window, please reach out. We are here and we will do our best to make it right.
Refund Processing
Approved refunds are processed within 7 days and issued to your original payment method. Your bank or card provider may require additional time to post the credit to your account.
Return Shipping
Return shipping costs are the responsibility of the customer, except in cases where an item arrives damaged, defective, or incorrect. In those cases, we will cover the cost of a replacement or refund.
Damaged or Incorrect Orders
Please inspect your order upon arrival. If anything arrives damaged, defective, or incorrect, contact us promptly at hello@elorein.com with your order number and photographs of the issue. We will take care of it.
