Shipping policy

Shipping Policy

At Cielvaa, we carefully prepare each order to ensure it arrives safely and in excellent condition.

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays. During product launches, promotions, or periods of high order volume, processing may take slightly longer.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

U.S. Shipping

Available shipping methods, estimated delivery times, and applicable shipping charges will be displayed at checkout.

Delivery estimates are provided by the shipping carrier and begin after your order has been processed. Actual delivery times may vary due to carrier delays, weather, holidays, or other circumstances outside of our control.

Shipping Address

Please review your shipping address carefully before placing your order.

If you notice an error after submitting your order, contact us as soon as possible at hello@elorein.com. We will do our best to assist you, but we cannot guarantee that an address can be changed once an order has been processed or shipped.

Cielvaa is not responsible for orders delivered to an incorrect address provided by the customer.

Lost, Delayed, or Damaged Packages

If your tracking information shows an unusual delay, your package appears to be lost, or your order arrives damaged, please contact us at hello@elorein.com with your order number.

For damaged shipments, please include photographs of the product and shipping packaging so we can assist you as quickly as possible.

Questions

For questions regarding your order or shipment, please contact:

Cielvaa
Operated by Elorein LLC
hello@elorein.com
www.cielvaa.com